Enabling Optimal Business Readiness
Consulting Services
Our internet consulting services advisory focuses on our clients' most critical needs when building infrastructure and implementing services. We bring deep, functional expertise in business readiness.
Entities that want to get into the Internet Service Provider business to serve their un(der)served communities will quickly find out that the connectivity they provide will become increasingly more important once the service is delivered to customers. As a result, how does the entity keep customer satisfaction measures high, while maintaining key financial metrics? Save money by spending it.
The challenge is made all the more difficult when key decisions made early in the service provider’s lifecycle were made without an eye towards the future. As a result, increase operational difficulties then compromise service reliability over the next 3 to 5 years. To conduct business effectively, internet service providers need to implement an optimal operational model that allows them to quickly adapt to new realities, each has a very distinct set of rules that define success. Maintaining the “we have been doing it this way for years” posture will not be an option, or these firms will face challenges in four distinct areas: sustainable infrastructure, future service offerings, business support systems (BSS)/operations support systems (OSS) and ability to attract quality technical talent.
How to Play and How to Win
We can help you decide how to play, and how to understand the rules. Our experts have transformed the businesses of others: We’ve helped build a greenfield fiber-to-the-home infrastructure for a electric distribution cooperative in Texas, and we are frequently called upon to advise others on their new pursuit. We will work closely with you to determine your ideal approach.
We combine deep industry expertise, strategic partnerships, and industry best practice tools to help you:
-
Make the right core strategic decisions - BSS/OSS, subscriber access, core and internet edge strategy, and more
-
Optimize your infrastructure investment for the highest return given your sustainable situation
-
Simplify products and processes, reduce costs, and optimize capex to make you more efficient and effective while better serving your customers
-
Reimagine your operating model to be better prepared for consumer and competitor actions
-
Embrace the future by integrating the internet-of-things into your capabilities and processes
-
Embed environmental, social, and governance best practices in all operations
The internet service provider industry is at an inflection point. The ISP will need to embrace new processes to keep customer needs front and center.
